Frequently Asked Questions
Everything you need to know about shopping with Molby The Label
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We accept returns on all unworn items with original tags attached within 14 days of delivery. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times are calculated at checkout based on your specific location.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your parcel's progress.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products ethically produced?
At Molby The Label, we are committed to ethical manufacturing. We work closely with our suppliers to ensure fair wages, safe working conditions, and high-quality craftsmanship for every piece.