Returns & Exchanges
At Molby The Label, we want you to love your handmade pieces, but if you are not completely satisfied, we offer returns on unworn items within 14 days of delivery. Please ensure all original tags remain attached and the garment is in its original condition to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Item
Carefully fold your garment and place it in its original packaging, ensuring all labels and protective bags are included to prevent damage during transit.
Ship the Parcel
Generate and print your return shipping label through our portal, then drop off the package at your nearest authorized courier location.
Receive Your Refund
Once our studio receives and inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing